White Hat Service Group
White Hat Service Group
Service Plans
Basic Plan: Essential IT Support
For small businesses with fundamental IT needs.
Endpoint Detection and Response (EDR)
VPN setup and support 9x5
Remote Phone Support (Monday–Friday, business hours)
Remote Monitoring and Management (RMM)
Firewall Software installation and updates
Ticket system access
Regular patching (operating systems and critical applications)
Basic Network Monitoring (during business hours)
Standard Plan: Advanced IT Support
For growing businesses with increased operational demands.
All Basic Plan Services, plus: 24x7 Network Monitoring
Microsoft 365 Business Premium license and support
User Configuration / Setup and Installation
Device Encryption for all endpoints
Network and Workstation Account Management
Wi-Fi Setup and Management
Compliance Reporting for audits
Premium Plan: Comprehensive IT Management
For enterprises and mission-critical environments requiring full support.
All Standard Plan Services, plus:
24x7 Workstation Monitoring
Advanced backup and disaster recovery solutions
Proactive incident response for security threats
Custom Network Configuration and Optimization
Priority response times for critical tickets
Enhanced System Compliance Reporting tailored to specific industries
Basic Plan: Essential IT Support
For small businesses with fundamental IT needs.
Endpoint Detection and Response (EDR)
VPN setup and support 9x5
Remote Phone Support (Monday–Friday, business hours)
Remote Monitoring and Management (RMM)
Firewall Software installation and updates
Ticket system access
Regular patching (operating systems and critical applications)
Basic Network Monitoring (during business hours)
Standard Plan: Advanced IT Support
For growing businesses with increased operational demands.
All Basic Plan Services, plus: 24x7 Network Monitoring
Microsoft 365 Business Premium license and support
User Configuration / Setup and Installation
Device Encryption for all endpoints
Network and Workstation Account Management
Wi-Fi Setup and Management
Compliance Reporting for audits
Premium Plan: Comprehensive IT Management
For enterprises and mission-critical environments requiring full support.
All Standard Plan Services, plus:
24x7 Workstation Monitoring
Advanced backup and disaster recovery solutions
Proactive incident response for security threats
Custom Network Configuration and Optimization
Priority response times for critical tickets
Enhanced System Compliance Reporting tailored to specific industries
Schedule a Quick Call for a Quote
White Hat Service Group